KEY TRAVEL INFO
GETTING A TRAIN FROM CASTLE CARY
Shuttle buses will run every regularly from the festival entrance to Castle Cary.
Exact times TBC
Please DO NOT WALK in the road. Help us keep you safe. Hop on a bus. #NASSSafe
PICK UP POINTS
Pick up points will be confirmed soon.
LEAVING OUR CAR PARKS
As with most festivals and major events, it will take a bit of time to leave our car parks. Please be patient. We’ll get you on the road as soon as we can.
• Follow directions from car park staff
• Don’t be that person who tries to jump the queue
• Bring some water to drink
• Please respect our neighbours as you leave the festival
2020 Opening Times
Main Arena Opening Times: TBC
Campsite Opening Times: TBC
Car Park Opening Times: TBC
Box Office Opening Times: TBC
Lost Property: TBC
Opening times during the live event are as follows: TBC
Wristband Exchange: Wristbands are exchanged at the entrance following gate searches and ticket scanning.
Dates: Thursday 9 July - Sunday 12 July 2020
Venue: Bath & West Showground
Address: Shepton Mallet, Somerset, BA4 6QN, UK
Tickets: Book tickets here
Travel: Get more info here, Location & Directions
Campervans/motorhomes: Book tickets here
Customer Services: Call SEE Tickets for help with your ticket (0115 8960 030). More info on our contact us page
Disabled Access: We offer pre-bookable accessible facilities and 2for1 personal assistant tickets. More information here
Ticket Type Details: More information on each ticket type can be found here
NASS 2020 Site Map: Check out our 2020 maps here
Entry Terms & Conditions: Full T&Cs can be found here
Persons' aged 15 and under must be accompanied by an adult aged 21 years and above. Each adult can accompany a maximum of two children.
When will I be asked for ID? You may be asked for ID in the following situations:<
• To prove you are 18 or older if you are buying alcohol inside the festival or if you are bringing alcohol into the festival
• To prove that you are 16 or older if you are entering the festival unaccompanied
• To prove your age if you are acting as a guardian for anyone under the age of 16 (see age restrictions for details)
What forms of ID are valid? We accept the following forms of ID:
• Driving licence
• Official ID that contain the certified PASS logo. These are available for proof of 12 to 16, 16 to 18 and over 18
Please note we cannot accept other forms of ID
Children aged 7 and under are charged £2.00 More info here.
Medical Advice We have a highly skilled medical team onsite throughout the festival who will be able to assist with any medical advice or incidents. You can find Medical locations in the main arena near the NASS merch stall opposite The Plaza or on the Wayfinder map here. Medical team are available 24hrs, when the main arena is closed (0300-0900) there is a temporary Medical base in near the Campsite Village adjacent to Welfare. If you cannot get to a medical point, see the nearest steward for assistance.
Noise & Volume: Noise levels may exceed 96dB. Prolonged exposure to loud music may affect your hearing. For advice on how to protect your hearing visit the Action on Hearing Loss website
Smoking Policy: No smoking is permitted in any of the indoor areas. Smoking in any indoor area is illegal and could result in you being fined.
Re-Entry Policy: You will not be entitled to readmission to the Venue on any Tickets purchased unless due to special circumstances pre-arranged with the Event.
► 2020 Opening Times
► Advice for Skateboarders and BMX riders
► 2020 Re-admission Policy
► Amenities & Facilities
► Campervan Info
Entry & Prohibited Items
► Upon entry we'll swap your ticket for a wristband
► We may ask for ID to verify your age. Under 16s arriving without an adult will be denied entry.
► Please expect to be searched thoroughly upon entry. Prohibited items will either be removed from your possession or you will be turned away. We don't have the facility to store them for you, confiscated items will be destroyed.
► Prohibited items are as follows:
✗ illegal substances, psychoactive substances, nitrous oxide and legal highs
✗ aerosols, spray cans (including deodorants, antiperspirants, hairspray, dry shampoo, suntan lotion, skin moisturiser). Roll on deodorants are allowed.
✗ spirits (alcohol)
✗ anything that could be reasonably considered for use as a weapon
✗ candles, sky lanterns, paraffin lamps, chemical toilets
✗ portable or disposable barbeques/gas/paraffin lamps or any fire/gas related cooking equipment
✗ portable laser equipment and pens, selfie sticks
✗ drones, quadcopters, remote controlled flying devices
✗ megaphones, air horns, compressed air
✗ fireworks, flares
✗ Sound systems of any description
✗ animals with the exception of guide dogs
✗ generators, apart from those permanently built into campervans
✗ gas canisters or cylinders apart from those fitted in campervans
✗ unofficial tabards or hi-vis jackets
✗ professional camera or video recording equipment (including SLRs and anything with a detachable lens and tripods)
✗ campfires are not permitted
✗ campfires are not permitted
✗ Glass including all bottles containing makeup, perfume (small compact mirrors are allowed, max size 10x10cm). Makeup and perfume in 250 ml or smaller plastic containers are allowed.
✗ Please be aware that Day Ticket Holders are not permitted to bring any alcohol into the Venue and/or Arena;
As with anywhere else in the UK, it is illegal to buy, sell or take drugs at NASS Festival. All drugs are potentially dangerous; there are no harmless drugs. The only way to avoid risks is not to take drugs at all. This goes for new psychoactive substances (formerly known as 'legal highs’) as well.
We operate an amnesty system at the festival entrance which is your chance to give up any drugs or other prohibited items without getting in trouble. Look for the amnesty point signs. After this point you will be searched and if found in possession of drugs or other prohibited items you will be refused entry and may be arrested.
If you choose to take drugs, please read this advice from Festival Safe. We want all NASS attendees to stay safe and have fun. If you or a friend do take something and become unwell, we’re here to help. You can speak to any member of security or go to the welfare tent where you will be looked after by our friendly and experienced team. You will not get in trouble. For more information on drugs and alcohol safety visit Festival Safe.
Everyone deserves to have fun and enjoy themselves at NASS. Because of this we have a zero tolerance policy towards any kind of sexual assault or harassment. We also don’t tolerate any racism, discrimination or any other anti-social behaviour. To make it clear, this is what we classify as unacceptable behaviour and may get you ejected from the festival:
• Any unwanted physical contact
• Verbal or physical intimidation
If you experience any of this or see it happening, please call it out and/or report it to the nearest steward or security guard. We will have support services available onsite in the Medical and Welfare points and we have specially trained staff onsite to help support victims. The locations of our Medical and Welfare tents are shown on our site map and in the official NASS app.
You can also report it by emailing email@example.com We take all reports incredibly seriously and will always respond from a place of belief.
Please read all points regarding bringing your own alcohol to the festival:
• Weekend campers aged 18 or over can bring in limited amounts and types of alcohol to the campsite. Types allowed: Beer, cider (or equivalent such as Alco pops) and wine. NO spirits are allowed. NO glass bottles are allowed. Quantity per person: 12 cans of beer OR cider OR Plastic bottles of beer OR cider, total volume up to 5 litres OR Box of wine (no glass bottles) up to 3 litres in volume.
• You will need ID to prove you are 18 or over to be allowed to bring alcohol in. Acceptable types of ID are: passport, drivers license or anything with a PASS logo.
• You can only bring alcohol in the first time you enter when you exchange your ticket
• You will not be allowed to exit & re-enter by use of your wristband with alcohol
• Day ticket holders are not allowed to bring in any alcoholic drinks
• All drinks must be in unopened bottles cans etc (no glass)
• Alcohol is on sale at the event but you must be 18 or over to purchase it. Bring ID, you will be asked each time you buy a drink. It is illegal to attempt to buy alcohol if you are under 18 and it is illegal to buy alcohol for another person who is under 18. Challenge 25 is in place at all bars. There will be a variety of bars on site and these will sell a range of drinks
Like all major events and festivals, we are aware of a raised level of threat across the country, though we do not currently have any specific threat related to the festival or surrounding area. We continue to plan the event closely with the police and security services and the police will have a presence on site throughout the festival to support our dedicated security provider. We have increased security measures in place for 2019 and continue to work vigilantly with all our partners to deliver a safe and enjoyable event for all attending.
Due to extra security measures, entrance into the festival may be slightly slower. To ensure we get you in as quickly and safely as possible please pack light, be patient and co-operate with instructions from our security team.