Key Festival Info

Key Festival Info

KEY TRAVEL INFO 

GETTING A TRAIN FROM CASTLE CARY

Shuttle buses will run every 15 minutes from the festival entrance to Castle Cary. 
•  Get in the queue early so you have plenty of time to catch your train
•  Be patient - there will be a wait
•  Make sure you have charge on your phone if you have an e-ticket
•  First shuttle bus is at 7am
•  Last shuttle bus is at 5pm
•  Remember your railcard (if you have one).

Please DO NOT WALK in the road. Help us keep you safe. Hop on a bus. #NASSSafe

PICK UP POINTS 

Being picked up? Easy. Head to the festival entrance and you’ll be directed to the pick up point. 

Picking someone up? Please head for our BLUE GATE. 

BLUE GATE is on the A371 and will be sign posted.

LEAVING OUR CAR PARKS 

As with most festivals and major events, it will take a bit of time to leave our car parks. Please be patient. We’ll get you on the road as soon as we can. 

•  Follow directions from car park staff
•  Don’t be that person who tries to jump the queue
•  Bring some water to drink
•  Please respect our neighbours as you leave the festival

2019 Opening Times ​

Main Arena Opening Times: Thursday 14:00 - 02:00 / Fri - Sun, 09:00 - 03:00
Campsite Opening Times: Thursday 14:00 to Monday 14:00. Please Note: Last entry (e.g. to exchange your ticket for a wristband)on Thursday 11th to the campsite is 01:00 . Fri/Sat/Sun last entry to the campsite for the first time (e.g. to exchange your ticket for a wristband) is 11pm.
Car Park Opening Times: Thursday 12:00 / Fri - Sun, 09:00 - 23:00 (last entry 23:00, last exit 3:00) (Monday 09:00 - 14:00)
Box Office Opening Times: Thursday 14:00 - 23:00 / Fri - Sun, 09:00 - 23:00
Lost Property: Please email lostproperty@festivalwelfareservices.co.uk with a description of your item and your full contact details.

Opening times during the live event are as follows: Thurs 14: 00-20:00 Fri – Sun 07:00-20:00 Mon 07:00-14:00

Wristband Exchange: Wristbands are exchanged at the entrance following gate searches and ticket scanning.

Dates: Thursday 11 July - Sunday 14 July 2019
Venue: Royal Bath & West Showground
Address: Shepton Mallet, Somerset, BA4 6QN, UK

Tickets: Book tickets here
Travel: Get more info here, Location & Directions 
Campervans/motorhomes: SOLD OUT>
Customer Services: Call SEE Tickets for help with your ticket (0115 8960 030). More info on our contact us page
Disabled Access: We offer pre-bookable accessible facilities and 2for1 personal assistant tickets. More information here
Ticket Type Details: More information on each ticket type can be found here
NASS 2019 Site Map: Check out our 2019 maps here
Entry Terms & Conditions: Full T&Cs can be found here

 

Ages Restrictions:

Persons' aged 15 and under must be accompanied by an adult aged 18 years and above. The following age restrictions apply:

  • 18 year olds can only accompany two under 16 year olds.
  • 24 year olds can only accompany four under 16 year olds.
  • 25 year olds can accompany more than four under 16 year olds.

When will I be asked for ID? You may be asked for ID in the following situations:<
• To prove you are 18 or older if you are buying alcohol inside the festival or if you are bringing alcohol into the festival
• To prove that you are 16 or older if you are entering the festival unaccompanied
• To prove your age if you are acting as a guardian for anyone under the age of 16 (see age restrictions for details)

What forms of ID are valid? We accept the following forms of ID:
• Passport
• Driving licence
• Official ID that contain the certified PASS logo. These are available for proof of 12 to 16, 16 to 18 and over 18

Please note we cannot accept other forms of ID

Children aged 7 and under are charged £2.00  More info here.

Medical Advice We have a highly skilled medical team onsite throughout the festival who will be able to assist with any medical advice or incidents. You can find Medical locations in the main arena near the NASS merch stall opposite The Plaza or on the Wayfinder map here. Medical team are available 24hrs, when the main arena is closed (0300-0900) there is a temporary Medical base in near the Campsite Village adjacent to Welfare. If you cannot get to a medical point, see the nearest steward for assistance. 
Noise & Volume: Noise levels may exceed 96dB. Prolonged exposure to loud music may affect your hearing. For advice on how to protect your hearing visit the Action on Hearing Loss website
Smoking Policy: No smoking is permitted in any of the indoor areas. Smoking in any indoor area is illegal and could result in you being fined.
Re-Entry Policy: We do not allow re-entry to the festival with alcohol. Any alcohol you intend to bring into the campsite, MUST be bought in on your first entry. Day ticket holders may not leave and re-enter. 

► 2019 Opening Times

► Advice for Skateboarders and BMX riders

► 2019 Re-admission Policy

► Amenities & Facilities

► Campervan Info

Entry & Prohibited Items

► The busiest time for entry is 14:00-16:00 on Thursday and 09:00-12:00 on Friday
► Upon entry we'll swap your ticket for a wristband
► We may ask for ID to verify your age. Under 16s arriving without an adult will be denied entry.
► Please expect to be searched thoroughly upon entry. Prohibited items will either be removed from your possession or you will be turned away. We don't have the facility to store them for you, confiscated items will be destroyed.
► Prohibited items are as follows:

✗  glass including all bottles containing makeup, perfume (small compact mirrors are allowed, max size 10x10cm). Makeup and perfume in plastic containers are allowed.
✗  illegal substances, psychoactive substances, nitrous oxide and legal highs
✗  aerosols, spray cans (including deodorants, antiperspirants, hairspray, dry shampoo, suntan lotion, skin moisturiser). Roll on deodorants are allowed. 
✗  spirits (alcohol)
✗  anything that could be reasonably considered for use as a weapon
✗  candles, sky lanterns
✗  portable or disposable barbeques/gas/paraffin lamps or any fire/gas related cooking equipment
✗  portable laser equipment and pens
✗  drones, quadcopters, remote controlled flying devices
✗  megaphones, air horns, compressed air
✗  fireworks, flares
✗  large sound systems (personal speakers must be no more than 20x10x10cm)
✗  animals with the exception of guide dogs
✗  generators, apart from those permanently built into campervans
✗  gas canisters or cylinders apart from those fitted in campervans
✗  unofficial tabards or hi-vis jackets
✗  professional camera or video recording equipment (including SLRs and anything with a detachable lens)
✗  campfires are not permitted

 

DRUGS POLICY

As with anywhere else in the UK, it is illegal to buy, sell or take drugs at NASS Festival. All drugs are potentially dangerous; there are no harmless drugs.  The only way to avoid risks is not to take drugs at all. This goes for new psychoactive substances (formerly known as 'legal highs’) as well.

We operate an amnesty system at the festival entrance which is your chance to give up any drugs or other prohibited items without getting in trouble. Look for the amnesty point signs. After this point you will be searched and if found in possession of drugs or other prohibited items you will be refused entry and may be arrested.

If you choose to take drugs, please read this advice from Festival Safe. We want all NASS attendees to stay safe and have fun. If you or a friend do take something and become unwell, we’re here to help. You can speak to any member of security or go to the welfare tent where you will be looked after by our friendly and experienced team. You will not get in trouble. For more information on drugs and alcohol safety visit Festival Safe.

SAFER SPACES

Everyone deserves to have fun and enjoy themselves at NASS. Because of this we have a zero tolerance policy towards any kind of sexual assault or harassment. We also don’t tolerate any racism, discrimination or any other anti-social behaviour. To make it clear, this is what we classify as unacceptable behaviour and may get you ejected from the festival:
• Any unwanted physical contact
• Groping
• Grabbing
• Catcalling
• Leering
• Stalking
• Rape
• Upskirting
• Verbal or physical intimidation

If you experience any of this or see it happening, please call it out and/or report it to the nearest steward or security guard. We will have support services available onsite in the Medical and Welfare points and we have specially trained staff onsite to help support victims. The locations of our Medical and Welfare tents are shown on our site map and in the official NASS app.

You can also report it by emailing report@visionninegroup.com We take all reports incredibly seriously and will always respond from a place of belief.

Alcohol Restrictions

Please read all points regarding bringing your own alcohol to the festival:

•  Weekend campers aged 18 or over can bring in limited amounts and types of alcohol to the campsite. Types allowed: Beer, cider (or equivalent such as Alco pops) and wine. NO spirits are allowed. NO glass bottles are allowed. Quantity per person: 12 cans of beer OR cider OR Plastic bottles of beer OR cider, total volume up to 5 litres OR Box of wine (no glass bottles) up to 3 litres in volume.
•  You will need ID to prove you are 18 or over to be allowed to bring alcohol in. Acceptable types of ID are: passport, drivers license or anything with a PASS logo.
•  You can only bring alcohol in the first time you enter when you exchange your ticket
•  You will not be allowed to exit & re-enter by use of your wristband with alcohol
•  Day ticket holders are not allowed to bring in any alcoholic drinks
•  
All drinks must be in unopened bottles cans etc (no glass)
•  Alcohol is on sale at the event but you must be 18 or over to purchase it. Bring ID, you will be asked each time you buy a drink. It is illegal to attempt to buy alcohol if you are under 18 and it is illegal to buy alcohol for another person who is under 18. Challenge 25 is in place at all bars. There will be a variety of bars on site and these will sell a range of drinks

 

Security

Like all major events and festivals, we are aware of a raised level of threat across the country, though we do not currently have any specific threat related to the festival or surrounding area. We continue to plan the event closely with the police and security services and the police will have a presence on site throughout the festival to support our dedicated security provider. We have increased security measures in place for 2019 and continue to work vigilantly with all our partners to deliver a safe and enjoyable event for all attending.

Due to extra security measures, entrance into the festival may be slightly slower. To ensure we get you in as quickly and safely as possible please pack light, be patient and co-operate with instructions from our security team.  

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