We’re exploring all options to go ahead with NASS this Summer, but with everything that’s going on, it’s possible that we will need to move dates. We’ve been speaking with our artists, venue, suppliers and the local authorities and one option we’re looking at is moving NASS to September 2020.
But, before we make any decisions, we want to hear from those of you who have already booked tickets to party with us. We’ve sent an email to ticket bookers, with a link to answer a couple of questions from us.
At the moment, we are still planning on going ahead this Summer. However, if things change, and we are unable to go ahead, your tickets will be refunded.
We’re working as quickly as we can, and we’ll continue to keep you updated.
Stay safe, stay home and look after each other.
Yes, if we’re instructed not to go ahead, your deposit will be refunded. At the moment we’re going ahead as planned, so please continue to plan to pay your final balance by Friday 29th May.
Yes, if we’re unable to go ahead, your ticket will be refunded, including those that booked using a payment plan. At the moment, we’re going ahead as planned, so please continue to make your monthly payments, as voided payment plans will not be refunded.
Refund insurance is sold by the ticket agent, not us. Please read their policy terms and conditions before deciding whether to buy insurance.
If NASS is unable to go ahead, your ticket will be refunded regardless of whether you have bought the refund protection or not.
Camping & Accommodation
We apologise but you cannot bring disposable or portable BBQs, gas/paraffin lamps or any kind of cooking equipment due to the risk of fire.
Unfortunately you cannot camp if you have only purchased a day ticket. If you do want to camp make sure to purchase a weekend camping ticket!
Yes, you can reserve your camping spot choosing from a 4m x 3m or 4m x 6m pitch, marked out ready for your arrival.
Campsite access is included for all weekend ticket holders. For those a little more adventurous we offer Glamping Upgrades.
Tickets & Payments
NASS Festival operates on a tiered ticket system. This simply means that our ticket prices start cheaper for the early birds and increase as time goes on. The tiers of pricing are set when the Festival goes on sale and will progress up through different price tier changes as we get closer to the event. The sooner you buy, the cheaper it is. Other than the price you pay, there is no difference to the ticket you receive. We have a set allocation of tickets for each tier. Once the set allocation of tickets has sold out we progress onto the next tier and the price increases.
Yes. We allow all ticket holders to upgrade their ticket and simply pay the price difference. For example, Weekend Ticket holders wishing to upgrade to VIP can do so very easily. All ticket upgrades are processed by SEE TICKETS, please contact SEE for help upgrading.
No. All sporting events are held within the arena and require a NASS Festival ticket.
Yes. You will need to purchase a pass for carpark or campervan campsite access. More details on our Ticket Information page.
No. Once you’re in the festival, all sporting activities are free to watch. There is no additional pass for watching skate/bmx competitions.
If you purchased a deposit ticket you will be required to pay off the balance by a set date. To pay off your balance, simply head to the Buy Tickets page and select the ticket type you wish to pay off. You will then be presented with a screen to enter your booking number and booking email where a balance option will become available.
No. The name of the ticket buyer will be printed on ticket, however this will not cause any issues with festival entry. We understand that tickets are purchased in groups and as gifts.
A deposit secures your ticket in the case of the event selling out. It also guarantees the final price you pay, regardless of any tier price increases. All deposit purchases have a deadline associated with them by which point the full remaining balance must be paid. Deposits are non-refundable.
We have multiple ticket options available, all with slightly different benefits. Visit or Ticket Information page for a breakdown of what’s included with your ticket.
NASS tickets can be purchased from various online and retail locations. Our Buy Tickets page is your first stop for official tickets (serviced by See Tickets). Do not buy any NASS tickets from unofficial sites and re-sellers. These include re-sale sites such as Viagogo as well as individual sellers on Facebook and Instagram. Our official ticket agents are:
– SEE Tickets (all tickets)
– Big Green Coach (Coach + ticket packages)
– Festicket (accommodation)
– Verve & Pollen (for tickets via our official street team)
Tickets bought from unofficial ticket agents and re-sellers will be void. You will not gain entry to the festival and will need to purchase a new ticket at our gate. Don’t ruin your Summer, don’t buy from unofficial agents and re-sellers.
Tickets are not dispatched when you place your order, they’re dispatched much closer to the event, normally two / three weeks out. If you’ve not received your ticket ten days out from the start of the festival, please contact See Tickets.
Etickets will be emailed shortly after purchase, whereas physical tickets will be dispatched a few weeks before the event. If you have not received your ticket within ten days of the event, please contact See Tickets
Travel & Parking
The nearest train station to NASS Festival is Castle Cary and shuttle buses will run every regularly from the festival entrance to the station.
Exact times TBC
Please DO NOT WALK in the road. Help us keep you safe. Hop on a bus. #NASSSafe
Head to our Locations and Directions page for more info.
No. All vehicles must be left in the car park. We allow one small tent next to campervans/motorhomes but they must be in the campervan field.
No. We only allow campervans, motorhomes, caravans and trailer-tents. More details on our Ticket Information page.
There is accessible parking on site at NASS. Upon arrival please ensure you show your disabled badge to be directed to the appropriate car park.
Yes, but you will need to purchase a Campervan Pass separately. More details on our Ticket Information page.
No. Sorry. No camping is permitted in the car parks and no sleeping in vehicles.
Entry & Access
2020 opening times are still to be confirmed. Please see 2019 opening times below:
- Main Arena Opening Times: Thursday 12:00 – 02:00 / Fri – Sun, 09:00 – 03:00
- Campsite Opening Times: Thursday 09:00 – Monday 14:00 (last entry for wristband exchange is 11pm)
- Car Park Opening Times: Thursday 09:00 / Fri – Sun, 09:00 – 23:00 (last entry 23:00) (Monday 09:00 – 14:00)
- Box Office Opening Times: Thursday: 09:00-23:00, Friday-Sunday: 09:00 – 23:00
- Lost Property: Fri/Sat/Sun 06:00 – 21:00, Mon 06:00-14:00
Wristband Exchange: Wristbands are exchanged at the entrance following gate searches and ticket scanning.
You will not be entitled re-admission to the Venue on any Tickets purchased unless due to special circumstances and therefore pre-arranged with the Event.
Dates: Thursday 9 July – Sunday 12 July 2020
Venue: Bath & West Showground
Address: Shepton Mallet, Somerset, BA4 6QN, UK
✗ illegal substances, psychoactive substances, nitrous oxide and legal highs
✗ aerosols, spray cans (including deodorants, antiperspirants, hairspray, dry shampoo, suntan lotion, skin moisturiser). Roll on deodorants are allowed.
✗ spirits (alcohol)
✗ anything that could be reasonably considered for use as a weapon
✗ candles, sky lanterns, paraffin lamps, chemical toilets
✗ portable or disposable barbeques/gas/paraffin lamps or any fire/gas related cooking equipment
✗ portable laser equipment and pens, selfie sticks
✗ drones, quadcopters, remote controlled flying devices
✗ megaphones, air horns, compressed air
✗ fireworks, flares
✗ Sound systems of any description
✗ animals with the exception of guide dogs
✗ generators, apart from those permanently built into campervans
✗ gas canisters or cylinders apart from those fitted in campervans
✗ unofficial tabards or hi-vis jackets
✗ professional camera or video recording equipment (including SLRs and anything with a detachable lens and tripods)
✗ campfires are not permitted
✗ campfires are not permitted
✗ Glass including all bottles containing makeup, perfume (small compact mirrors are allowed, max size 10x10cm). Makeup and perfume in 250 ml or smaller plastic containers are allowed.
✗ Please be aware that Day Ticket Holders are not permitted to bring any alcohol into the Venue and/or Arena.
No pets or animals are allowed on site with the exception of guide dogs.
• Weekend campers aged 18 or over can bring in limited amounts and types of alcohol to the campsite. Types allowed: Beer, cider (or equivalent such as Alco pops) and wine. NO spirits are allowed. NO glass bottles are allowed. Quantity per person: 12 cans of beer OR cider OR Plastic bottles of beer OR cider, total volume up to 5 litres OR Box of wine (no glass bottles) up to 3 litres in volume.
• You will need ID to prove you are 18 or over to be allowed to bring alcohol in. Acceptable types of ID are: passport, drivers license or anything with a PASS logo.
• You can only bring alcohol in the first time you enter when you exchange your ticket
• You will not be allowed to exit & re-enter by use of your wristband with alcohol
• Day ticket holders are not allowed to bring in any alcoholic drinks
• All drinks must be in unopened bottles cans etc (no glass)
• Alcohol is on sale at the event but you must be 18 or over to purchase it. Bring ID, you will be asked each time you buy a drink. It is illegal to attempt to buy alcohol if you are under 18 and it is illegal to buy alcohol for another person who is under 18. Challenge 25 is in place at all bars. There will be a variety of bars on site and these will sell a range of drinks
Yes! All ages are welcome to the festival but persons’ aged 15 and under are only allowed to purchase day tickets. The following age restrictions apply:
Persons’ aged 15 and under must be accompanied by an adult aged 21 years and above. Each adult can accompany a maximum of two children.
We accept the following forms of ID:
• Driving licence
• Official ID that contain the certified PASS logo. These are available for proof of 12 to 16, 16 to 18 and over 18
Please note we cannot accept other forms of ID.
We will not accept photocopies of ID.
You may be asked for ID in the following situations:
• To prove you are 18 or older if you are buying alcohol inside the festival or if you are bringing alcohol into the festival
• To prove that you are 16 or older if you are entering the festival unaccompanied
• To prove your age if you are acting as a guardian for anyone under the age of 16
Weekend tickets are scanned upon entry to the campsite entrance and exchanged for a matching wristband. Day tickets are exchanged at the Main Arena entrance. Last ticket/wristband exchange is at 23:00 at all entrances.
As with anywhere else in the UK, it is illegal to buy, sell or take drugs at NASS Festival. All drugs are potentially dangerous; there are no harmless drugs. The only way to avoid risks is not to take drugs at all. This goes for new psychoactive substances (formerly known as ‘legal highs’) as well.
We operate an amnesty system at the festival entrance which is your chance to give up any drugs or other prohibited items without getting in trouble. Look for the amnesty point signs. After this point you will be searched and if found in possession of drugs or other prohibited items you will be refused entry and may be arrested.
If you choose to take drugs, please read this advice from Festival Safe. We want all NASS attendees to stay safe and have fun. If you or a friend do take something and become unwell, we’re here to help. You can speak to any member of security or go to the welfare tent where you will be looked after by our friendly and experienced team. You will not get in trouble. For more information on drugs and alcohol safety visit Festival Safe.
Due to extra security measures, entrance into the festival may be slightly slower. To ensure we get you in as quickly and safely as possible please pack light, be patient and co-operate with instructions from our security team. Searching is always the first stage when entering the festival so please read the ‘what NOT to bring’ section to speed up the process.
Yes we offer 2-for-1 tickets for persons who require a personal carer. 2020 applications will open soon.
NASS is committed to making the site accessible for those with disabilities. However, as it is a festival site there are areas of uneven ground that could make access difficult. Stewards and medical team members will be on hand to help if you require assistance.
We make it easy to keep your phone charged the entire festival. There will be phone charging drop stations, or portable chargers for hire. Stay connected and share your festival experience.Buy your Charge Candy pass here.
Yes you can!
• While we encourage you to bring your skateboard or bmx, we do not provide secure lockup for your ride
• The festival has a large amount of concrete to ride
• Please note skateboards and bikes are prohibited from indoor music venues and upstairs on the balcony in the Pro Park
• We also have a custom-built public park for all amateur riders
Event Info – all the facts for NASS Festival
Contact Us – if your question isn’t answered anywhere on the website please get in touch!
We have a highly skilled medical team onsite throughout the festival who will be able to assist with any medical advice or incidents. You can find Medical locations in the main arena near the NASS merch stall opposite The Plaza or on the Wayfinder map. The medical team are available 24hrs, when the main arena is closed (0300-0900) there is a temporary Medical base in near the Campsite Village adjacent to Welfare. If you cannot get to a medical point, see the nearest steward for assistance.
Noise & Volume: Noise levels may exceed 96dB. Prolonged exposure to loud music may affect your hearing. For advice on how to protect your hearing visit the Action on Hearing Loss website
Smoking Policy: No smoking is permitted in any of the indoor areas. Smoking in any indoor area is illegal and could result in you being fined.
Re-Entry Policy: You will not be entitled to readmission to the Venue on any Tickets purchased unless due to special circumstances pre-arranged with the Event.
Everyone deserves to have fun and enjoy themselves at NASS. Because of this we have a zero tolerance policy towards any kind of sexual assault or harassment. We also don’t tolerate any racism, discrimination or any other anti-social behaviour. To make it clear, this is what we classify as unacceptable behaviour and may get you ejected from the festival:
• Any unwanted physical contact
• Verbal or physical intimidation
If you experience any of this or see it happening, please call it out and/or report it to the nearest steward or security guard. We will have support services available onsite in the Medical and Welfare points and we have specially trained staff onsite to help support victims. The locations of our Medical and Welfare tents are shown on our site map and in the official NASS app.
You can also report it by emailing firstname.lastname@example.org We take all reports incredibly seriously and will always respond from a place of belief.
You are advised that flicker, laser, strobe and other lighting effects may be using during some performances.
Mobile reception is generally pretty good but the large amount of people on site could have an adverse effect on connection. It’s a good idea to pick a meeting point with your group when you first arrive.
Like all major events and festivals, we are aware of a raised level of threat across the country, though we do not currently have any specific threat related to the festival or surrounding area. We continue to plan the event closely with the police and security services and the police will have a presence on site throughout the festival to support our dedicated security provider. We have increased security measures in place for 2019 and continue to work vigilantly with all our partners to deliver a safe and enjoyable event for all attending.
Due to extra security measures, entrance into the festival may be slightly slower. To ensure we get you in as quickly and safely as possible please pack light, be patient and co-operate with instructions from our security team.
We release stage times one week before the event starts.
Yes, we have multiple cash machines throughout the site. Although we can not guarantee availability due to demand.