NASS WILL BE BACK IN 2021
8 - 11 July 2021 Shepton Mallet, nr. Bristol
a four day festival of music, street art, skate + BMX
8 - 11 July 2021 | Shepton Mallet, nr. Bristol
a four day festival of music, street art, skate + BMX
8 - 11 July 2021 | Shepton Mallet, nr. Bristol

NASS REFUND UPDATE

Our refund forms have now closed and all refunds have been processed by our ticket agents.

If you have a question about your refund, or would still like to request a refund please get in touch with your ticket agent. They can be reached on:

SEE Tickets (NASS Website)

nass@seetickets.com

Pollen/Verve

support@pollen.co

Big Green Coach

customerservice@biggreencoach.co.uk

Festicket

https://support.festicket.com/hc/en-us

 

Festival Update

We’re heartbroken to announce that NASS will no longer take place this Summer.

We explored all options to run the show, but it is clear rescheduling to 2021 is our only option. The safety of our fans, the local community and everyone involved in NASS comes first.

NASS will now take place on 8 – 11 July 2021.  

 

NASS 2021 will take place on 8 – 11 July 2021 at the Bath & West Showground.  

No, we won’t have the same line up, but some of the acts booked for this year will be joining us in 2021. 

We explored this option, but as so many of you told us you’d be back in full-time education and wouldn’t be able to make it, it didn’t seem fair for you to miss out! We’re also not certain that festivals will be able to run in September.  

Tickets for NASS 2021 are on sale now.

I'm a Ticket Holder

  • If you want to keep your tickets for NASS 2021, you  don’t have to do anything. We’ll send you a new confirmation email at the beginning of June.  
  • If you want to go to NASS 2021, but you need some funds now, you can convert your full price ticket to a £30 deposit ticket. We’ll keep £30 of your order, send you confirmation that you’re part of our 2021 deposit scheme and refund the rest.  
  • If you’d prefer to, you can request a refund.  

No you can’t. We can only refund orders in full, not individual tickets within an order. 

Yes, please let us know if you would like to convert your ticket to a deposit or request a refund by Saturday 30 May 2020.  

No, we are on sale for NASS 2021 at Tier 2, the same price that we ended our ticket sales for 2020. By keeping your ticket for NASS 2021, you keep your ticket at the price you paid in 2020.  

Please liaise with the lead booker for your order.  

If you have bought from an unofficial seller, we won’t be able to transfer or refund your tickets. Our official sellers are SEE Tickets, Verve/Pollen and Festicket. 

Yes, they will both be valid and, you will be re-issued your 2021 tickets later in the year. 

A member of our team will be in touch with you soon.  

A member of our team will be in touch with you soon.  

Look out for an email from our Rights & Partnerships team.  

If you rollover your child ticket to 2021, we will honour your ticket. You will not need to upgrade to an adult ticket. 

No, we’re unable to refund train tickets. Please check with the train company whether your tickets are refundable. 

Transferring My Tickets to NASS 2021

You don’t need to do anything. Once the deposit/refund window closes on Saturday 30 May 2020, we’ll automatically transfer your tickets to NASS 2021. You’ll receive a new confirmation email at the beginning of June 2020.  

They’ll be automatically transferred too.  

No. 

We will send you a new confirmation email in June 2020.  

Yes, our admission terms and conditions remain the same. Re-entry to the festival is not permitted.  

Yes, our admission terms and conditions remain the same. All ages are welcome to the festival but persons aged 15 and under are only allowed to purchase day tickets.  

Persons aged 15 and under must be accompanied by an adult aged 21 years and above. Each adult can accompany a maximum of two children. 

Yes, deposit balances are now due on Friday 28 May 2021.  

Yes, remaining payment dates will be pushed back by 12 months. E.g. if your next payment date was the end of May, it’ll now be the end of May 2021.  

Big Green Coach will automatically move all customer bookings to NASS 2021 for no extra charge. Their coach services will operate exactly as they would have done for the original date and all tickets to travel will be valid for the new date. 

Requesting a Refund

As our refund form has now closed, please get in touch with your ticket agent directly. Their contact details are listed above.   

Nobooking fees are retained by the ticket agent and cover transactional and admin costs. 

Some individual transactions can take longer to show in accounts than others, especially when different payment methods are used (e.g. Paypal was used to pay for a deposit ticket, and a credit card was used to pay the remaining balance). Refunds for the outstanding transactions should be on their way to you.

We’re unable to look into individual transactions and payment methods, as we don’t hold the payment data. Please get in touch with your ticket agent and they’ll be able to advise you further.

Yes, you get a refund for your £30 deposit, or the amount paid so far on your payment plan.   

Refund insurance is sold via our ticket agent, not us, and does not cover event postponements or cancellations.  

If you would like a refund, please let us know by filling in the refund form.  

Yes, we asked all ticket holders to request a refund by Saturday 30 May 2020 to ensure we could process their refund quickly. As our refund forms have now closed, please contact your ticket agent directly to request your refund. 

Once the refund request from closes on Saturday 30 May 2020, we will ask our ticket agents to process all of the refunds. Once processed by your ticket agent, your refund should show in your account within two weeks.  

Refunds requested after Saturday 30 May 2020, may take longer. Your ticket agent will be able to tell you how long funds will take to show in your account.

No you can’t.  We can only refund orders in full, not individual tickets within an order. 

Big Green Coach will offer the full face value of the coach seat you purchased as a credit on your personal BGC account to be used on any future BGC event. 

We cannot reimburse you for any travel costs incurred. Please contact your travel provider directly. 

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