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7 - 10 July 2022 Shepton Mallet, nr. Bristol
a four day festival of music, street art, skate + BMX
7 - 10 July 2022 | Shepton Mallet, nr. Bristol
a four day festival of music, street art, skate + BMX
7 - 10 July 2022 | Shepton Mallet, nr. Bristol

 

 

General

Hey NASS fam, 

We’re truly sorry to be sharing this news with you. 

Despite our best efforts, and the incredible support we’ve had from our wider festival family including our artists, athletes, suppliers and partners, running NASS this year has become impossible. 

Whilst the Government has announced an insurance scheme, it doesn’t cover us if guidelines around social distancing etc. change. With growing rumours that guidelines for events could change, talk of a lockdown and vaccine passports now due to come in at some point this month instead of October, it’s simply too big of a risk for us to try and go ahead. 

Festivals are big, complex beasts to run, with very high upfront costs. If we were to gamble, we run the risk of having to cancel a couple of days beforehand and taking a huge, 8 figure financial hit. As an independent business and, after two years of not being able to run NASS, the financial burden this scenario would create is simply too much for us to bear. 

It would not only jeopardise the future of the show, but also put people’s livelihoods and jobs in danger. 

Tickets will be automatically rolled over to NASS 2022 which will take place on 7 – 10 July. 

Refunds will be available for those that would prefer, but as before (and we really hate to ask), if you can keep hold of your ticket and support the festival, we’d be hugely grateful. Ticket holders will receive an email later this evening (8th September 2021) with more details about how to keep hold of your tickets as well as a link to our refund form. 

For those who didn’t have tickets for this year, camping tickets for NASS 2022 will go on sale at 5pm on Friday 17 September from our website. We’ll be announcing the line up for NASS 2022 later this year. 

A huge thank you from us to all of you that kept your tickets from 2020 and bought tickets for this year. We know so many of you were looking forward to finally being part of a festival. Running NASS is what we love to do. Every single member of our team has worked long days and weekends to try and bring us all back together for an incredible show. We’re all really, really gutted that we can’t.

We’ll see you soon. 

Big love, 

NASS 

 

We’ll be announcing the line-up for NASS 2022 later this year.

NASS September 2021 tickets will be automatically rolled over to NASS 2022 or you can request a refund using our refund form. Refund requests must be made by 23:59 on Wednesday 15th September.  

Nope. Your ticket will remain valid for NASS 2022.  

2021 Ticket Rollovers

No. Tickets with balances remaining after Friday 3 September are void, and are not eligible for NASS 2022.   

Yes you can.  

You can either roll over or request a refund on your coach travel. Please contact Big Green Coach directly.

Yes – If we can’t go ahead in 2022, you’ll be able to keep hold of your tickets for the following year or request a refund.

No your Camplight structure will be refunded.

No your glamping structure will be refunded.

No these items will be automatically refunded.

You don’t need to do anything. Your ticket will automatically roll over to NASS 2022. You will receive a new confirmation email on 27th September.

2021 Refunds

Your tickets will be automatically rolled over to NASS 2022, or you can get a refund if you wish. To get a refund please complete our refund form by 23:59 on Wednesday 15th September.  

No. If you would like to request a refund for NASS September 2021, please make sure you fill in our refund request form by 23:59 on Wednesday 15th September.  

NASS September 2021 tickets will be automatically rolled over to NASS 2022 or you can request a refund using our refund form. Refund requests must be made by Midnight on Wednesday 15th September. 

 

Refunds from SEE Tickets, Festicket and Big Green Coach will be processed by Friday 24th September.  Refunds from Verve/Pollen will be processed by 14th October. Please keep in mind, it can take 7 – 10 working days for your refund to show in your account.  

Orders are refunded by transaction, so some transactions may come through separately – particularly if you used one payment method to book your deposit ticket and another to pay off your balance.  

 

Please note, £10 litter bonds will be refunded as a separate transaction to your ticket.  

 

If you receive a refund for some transactions but not all, please wait until Tuesday 28th September before contacting your ticket agent if you booked with SEE Tickets, Festicket or Big Green Coach. Please wait until 15th October if you booked via Verve/Pollen. 

No – booking fees will not be refunded.  

All refunds will be processed back to the original payment method. To update your payment details please contact your ticket agent via: 

 

SEE Tickets (NASS Website) 

https://NASS.seetickets.com/customerservice 

  

Pollen/Verve 

support@pollen.co 

  

Big Green Coach 

customerservice@biggreencoach.co.uk 

 

Festicket 

https://support.festicket.com/hc/en-us 

No  – We’re not able to offer refunds for travel or accommodation. 

You can either roll over or request a refund on your coach travel. Please contact Big Green Coach directly

Yes – all Camplight structures will be refunded.

Yes – all glamping structures will be refunded.

Yes – all extras purchased will be refunded

Yes – however you will need to contact your ticket agent directly to arrange for a partial refund.

2022 On Sale

Tickets will go on sale at 5pm on Friday 17 September via nassfestival.com 

Thursday entry camping  

Friday entry camping  

VIP camping  

 

Day tickets and child tickets will go on sale later this year.  

All ages are welcome to the festival, but people aged 15 and under are only allowed to purchase day tickets.   

  

People aged 15 and under must be accompanied by an adult aged 18 years and above. Each adult can accompany a maximum of two children. 

No. We don’t allow re-entry at NASS festival. When you arrive at the festival, you’ll be able to return to your car once on the day of arrival to collect your belongings. (Please note, alcohol can only be brought it on your first entry into the festival). 

 After that, if you choose to leave the festival site, once you have your camping wristband, you won’t be able to re-enter. This goes for all campers, including if you have chosen to stay in accommodation near by.  

About NASS

We’ll be following Public Health England’s and the UK Government’s guidelines at the time of the festival. As soon as we know what these will be, we’ll let ticket holders know.    

Yes, we’ll be increasing our cleaning across the festival site. In particular toilets, showers, food vendors and bars. 

Yes, but we strongly advise using card payments instead of cash. We’ll have less cash machines at the festival than usual, as we would prefer fans to use contactless.  

Please email nass@visionninegroup.com and we’ll get back to you as soon as we can.  

I have a ticket

No our refund forms closed Friday 18th June and all refunds have been issued. No further refunds will be processed. 

Deposit payments for NASS 2022 are due on Friday 29 April 2022.

Tixel will reverse all transactions on the Tixel marketplace immediately and refunds will be processed within 7-10 working days from date of announcement. No further action is required to receive your refund. 

  

Yes, there’s plenty of room for everyone.  

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